Refund & Resolution Policy

At Subli.one, our goal is to deliver every order exactly as described.

Because we sell digital products delivered electronically, refund requests are handled differently from physical goods. Every request is reviewed individually, fairly, and in accordance with applicable consumer protection laws.

We always aim to resolve genuine issues before considering a refund.

1. Scope

This Refund Policy applies to every purchase made from Subli.one, including orders placed through our website, Facebook, Skelbiu.lt, email, or any other official sales channel operated by Subli.one.

2. Before Requesting a Refund

If you experience a problem with your order, please contact us before requesting a refund.

Many issues can be resolved quickly once we understand what happened.

Depending on the product and the situation, we may need additional information such as screenshots, error messages, or account details to investigate the issue.

3. When a Refund May Be Available

A refund may be considered if:

• we are unable to deliver the purchased product;
• the wrong product was delivered;
• the wrong subscription period was provided;
• activation cannot be completed due to an issue on our side;
• we are unable to provide the service you purchased.

Every request is reviewed individually.

4. When Refunds Are Normally Not Available

Refunds are generally not available where the product has been delivered as described and the issue is outside Subli.one's reasonable control.

This may include situations where:

• the customer provided incorrect or incomplete information required to complete the order;
• the customer changes their mind after successful delivery;
• the customer no longer wishes to use the product or subscription;
• the customer changes account settings, subscription settings, region, email address, password, or other account information after delivery;
• the customer fails to follow the requirements or Terms of Service of the relevant third-party platform;
• the account becomes inaccessible due to actions taken by the customer after delivery;
• a third-party platform changes its policies, eligibility requirements, security measures, or makes decisions affecting the account or subscription after successful delivery;
• the issue is caused by circumstances beyond Subli.one's reasonable control.

As digital products are delivered electronically and cannot be returned in the same way as physical goods, a successful delivery does not automatically entitle the customer to a refund.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

5. Third-Party Platforms

Many products sold by Subli.one depend on independent third-party platforms such as Spotify, Microsoft, TIDAL, Qobuz, Google, and others.

These companies control their own services, policies, eligibility requirements, security systems, and account decisions.

Subli.one cannot influence or guarantee decisions made by these platforms.

If a problem is caused by a third-party platform after successful delivery, we will review the situation and assist where reasonably possible, but we cannot promise a specific outcome.

6. Alternative Resolutions

Not every issue requires a refund.

Where appropriate, we may instead offer another reasonable solution, such as:

• another delivery attempt;
• a replacement;
• activation on a different account where applicable;
• a new subscription where appropriate;
• store credit;
• a discount for a future purchase;
• another solution appropriate to the circumstances.

The type of resolution depends on the specific situation and is determined after reviewing the case.

7. Store Credit

Where store credit is offered, it is provided voluntarily as a goodwill solution.

Store credit:

• may only be used for future purchases at Subli.one;
• cannot be exchanged for cash;
• cannot be transferred to another person unless agreed by Subli.one;
• cannot be withdrawn;
• cannot be refunded to the original payment method.

Store credit does not replace any consumer rights that may apply under applicable law.

8. Refund Processing

If a refund is approved, it will normally be returned using the original payment method whenever possible and where required by applicable law.

Refund processing times may vary depending on the payment provider.

9. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where applicable law provides additional rights, those rights always take precedence over this policy.

10. Contact Us

If you have any questions about your order or would like us to review a problem, please contact us.

We'll always do our best to provide clear communication and a fair review of every genuine case.

Email: support@subli.one