Privacy Policy

At Subli.one, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how long we keep it, who may receive it, and what rights you may have.

1. Information We Collect

We may collect the following information when you place an order, contact us, or use our services:

• name
• email address
• billing information
• order history
• IP address
• device and browser information
• messages and other information you voluntarily provide when contacting us

2. How We Use Your Information

We use your information to:

• process and deliver orders
• provide customer support
• verify orders and prevent fraud or abuse
• improve our services
• comply with legal obligations

3. Legal Basis for Processing

We process personal data only when we have a valid legal basis to do so.

Depending on the situation, this may include:

• performance of a contract, when the information is needed to complete your order or provide the service
• compliance with a legal obligation
• legitimate interests, such as fraud prevention, customer support, service security, and keeping our business running safely and efficiently

We only use legitimate interests when they do not override your rights and freedoms. Before relying on legitimate interests, we consider whether the processing is necessary, lawful, and proportionate. (edpb.europa.eu)

4. Payment Information

We do not intentionally store your full payment card details.

Payments are processed by third-party payment providers. Any payment information handled by those providers is subject to their own systems and security controls.

5. Cookies

Our website may use cookies to make the site work properly, remember preferences, and understand how visitors use the site.

Cookies may help us remember things such as your preferences and may be used for basic analytics and site performance purposes. You can usually control cookies through your browser settings. (webcast.ec.europa.eu)

6. Third-Party Services

We may use third-party providers for services such as:

• payment processing
• email delivery
• website hosting
• analytics
• security

These providers may process personal data only as needed to provide their services or as otherwise required by law or their own service terms.

7. Data Retention

We keep personal information only for as long as necessary to:

• provide our services
• complete and support your orders
• comply with legal obligations
• resolve disputes
• protect against fraud or abuse

When information is no longer needed, we take reasonable steps to delete it or anonymize it, unless we must keep it for legal or accounting reasons.

8. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, disclosure, or alteration.

No system is perfectly secure, but we take care to protect the information we hold and to limit access to only what is necessary.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• be informed about how your data is used
• access your personal data
• correct inaccurate or incomplete data
• request deletion of your data
• restrict certain processing
• object to certain processing
• receive your data in a portable format
• object to decisions based only on automated processing in cases where that applies

You may also have the right to withdraw consent where processing is based on consent. (European Commission)

10. Data You Choose to Share

If you send us information voluntarily, such as screenshots, order details, or messages about a support case, we will use that information only to help handle your request, support your order, or meet legal obligations where required.

11. Information Related to Your Order

Some orders require you to provide information such as an email address or account details to complete delivery.

We use this information only for the purpose of processing your order and providing customer support where necessary.

We do not intentionally retain passwords, recovery information, or other sensitive account credentials after delivery.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

support@subli.one