REFUND POLICY
Last updated: 2026-01-05
1. GENERAL PROVISIONS
1.1. All sales of digital services, subscriptions, and memberships are considered final.
1.2. Refunds are not provided for digital services that have already been delivered or activated.
1.3. The stated subscription duration is approximate. Due to activation timing, technical factors, or third-party platform systems, a minor variation in the validity period (±1-3 days) may occur.
1.4. In certain cases, subscription validity may be slightly shorter due to third-party system calculations, regional differences, or activation timing. Such minor variations are normal and shall not be considered a defect, service failure, or grounds for refund.
2. CASES WHERE THE SERVICE CANNOT BE PROVIDED
1.5 Balance Top-Ups
Funds added to the internal Subli.one account balance are considered final transactions and are not refundable to the original payment method.
Balance funds remain available for use on the platform without expiration.
PAYMENT DISPUTES
Customers agree to contact Subli.one support before initiating any payment dispute or chargeback.
Opening a payment dispute without first contacting support may result in suspension of the customer account and refusal of future services.
2. CASES WHERE THE SERVICE CANNOT BE PROVIDED
2.1. If a service cannot be provided due to incorrect, incomplete, or inaccurate information supplied by the customer
(or if the customer already has an active subscription on their account),
Subli reserves the right not to fulfill the order.
2.2. In such cases, the customer may be offered one of the following options:
• a full refund to the internal Subli store balance, which may be used for other services without expiration;
• an alternative or equivalent service;
• a partial refund to the original payment method, with up to 10% deducted to cover administrative costs.
3. ADMINISTRATIVE COSTS
3.1. Administrative costs include, but are not limited to, order processing, verification, customer communication, and technical preparation for service delivery.
3.2. The administrative fee is applied only when the service cannot be provided due to the customer’s fault.
4. THIRD-PARTY ACTIONS
4.1. If a subscription or service is restricted, suspended, terminated, or otherwise modified due to decisions made by third-party platforms, refunds will not be provided.
4.2. Subli is not responsible for policy changes, technical restrictions, security decisions, or other actions taken by third-party platforms.
5. CONTACT REGARDING ISSUES
5.1. If a customer experiences any issue or discrepancy, they must contact Subli support without delay.
5.2. Contact email: support@subli.one